Term and Conditions - Kuwait Corporation Limited

Terms and Conditions

AVIOX Tech Solutions Ltd 
Last Updated: 15 January 2025

1. Introduction

Welcome to AVIOX Tech Solutions Ltd ("AVIOX," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our websites, portals, platforms, software products, and services, including but not limited to https://aviox.net, https://accounts.aviox.net, https://sms.aviox.net, https://protutor.online, https://sschool.online, https://hms.hospital, https://store111.com,https://odocs.net, https://avioxcloud.com,https://freelancerbooking.com, https://docs.aviox.net, https://docs.avioxcloud.com and https://adsbook.net(collectively, the "Services").

By accessing or using our Services, you agree to comply with and be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree to these Terms, please do not use our Services

2. Eligibility

You represent and warrant that you are at least 18 years old or of legal age in your jurisdiction to enter into a binding agreement and use the Services. If you are accessing the Services on behalf of a company or organization, you affirm that you have the authority to bind that entity to these Terms.

Users under the age of 16 may only access certain Services with verifiable parental or guardian consent, as per applicable laws.

3. Account Registration and Security

To access certain Services, you may be required to register and create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activities occurring under your account.

You must notify us immediately of any unauthorized use or security breach. AVIOX is not liable for any loss or damage arising from your failure to safeguard your account credentials.

4. Use of Services

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not use the Services in any manner that could damage, disable, overburden, or impair the functionality or security of the Services, or interfere with other users' enjoyment.

You shall comply with all applicable laws, regulations, and guidelines relating to your use of the Services, including those related to data privacy, intellectual property, and telecommunications.

5. Prohibited Activities, Products, and Services

You expressly agree not to use the Services to engage in, facilitate, or promote any activities, products, or services that are illegal, harmful, or violate these Terms or any applicable law. This includes, but is not limited to, the following prohibited categories:

• Illegal activities such as fraud, money laundering, terrorist financing, and unauthorized system access.
• Hate speech, discrimination, or violence against protected groups.
• Political and religious extremism or unauthorized campaigning.
• Violence, self-harm, abuse, exploitation of minors, and child sexual abuse material.
• Adult, pornographic, or sexually explicit content without proper compliance.
• Illegal drugs, controlled substances, and related paraphernalia.
• Firearms, explosives, and regulated weapons without licenses.
• Unauthorized gambling, betting, lotteries, or gaming.
• Fraudulent, deceptive, or counterfeit practices.
• Intellectual property infringements.
• Spam, phishing, or unsolicited communications.
• Malware, cyberattacks, or hacking activities.
• Privacy violations and unauthorized data collection.
• Unauthorized financial services, including unlicensed investments and cryptocurrencies.
• Environmental harm, illegal wildlife trade, or animal cruelty.
• And any other content or services deemed illegal, unethical, or harmful.

AVIOX reserves the right to suspend or terminate access involved in prohibited activities and report violations to authorities.

6. Intellectual Property Rights

All content, software, trademarks, logos, and intellectual property associated with AVIOX and the Services are owned or licensed by AVIOX Tech Solutions Ltd or its licensors. No rights or licenses are granted to you except as expressly stated.

You agree not to copy, reproduce, distribute, modify, or create derivative works without express permission. Uploading or distributing content infringing third-party intellectual property rights is strictly prohibited.

7. User Content

When you upload or submit content through the Services, you grant AVIOX a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and distribute your content for the purpose of providing and improving the Services.

You are solely responsible for the content you provide and must ensure it does not violate these Terms or any laws. AVIOX reserves the right to remove any user content that violates these Terms or is deemed inappropriate.

8.Payment, Billing, Software Access, and Compliance

8.1 Payment and Billing

For paid services, you agree to provide accurate billing information and pay all fees as outlined. AVIOX Tech Solutions uses secure third-party payment processors compliant with industry standards (e.g., PCI DSS, including Stripe and others).

Failure to pay may result in suspension or termination of your access. Refunds, if any, are subject to this policy and applicable laws.

All fees are exclusive of taxes unless otherwise indicated. Clients are responsible for any applicable VAT, GST, sales tax, or other local taxes. AVIOX reserves the right to collect taxes where legally required.

8.2 Software Setup, Installation, and Provisioning

Setup, installation, provisioning, and initial configuration of critical software services—including but not limited to Hospital Management Systems (HMS), Learning Management Systems (LMS), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), School Management Software, and similar platforms—typically require 4 to 7 business days, depending on system complexity.

This may include:

• Software deployment and configuration
• Server provisioning and configuration
• Security hardening and access control setup
• Database initialization and system integrations
• Basic functional testing

All software is provided as-is and will be installed without customization unless explicitly agreed in writing. Delivery timelines may vary due to infrastructure readiness, third-party dependencies, or client cooperation. AVIOX shall not be held liable for delays caused by factors beyond its reasonable control.

8.3 Trials, Refunds, Cancellations, and Compliance Responsibility

AVIOX offers a 7-day free trial for all subscription-based services, allowing clients to evaluate the software before purchase.

• Refunds cannot be claimed within the first two (2) business weeks of paid services.
• No refunds are provided for subscriptions purchased after the trial period.
• Clients may cancel subscriptions at any time; cancellation prevents future billing, but previously paid fees are non-refundable.

Clients are solely responsible for ensuring the use of AVIOX software complies with local laws, regulations, and data protection standards applicable in their jurisdiction. AVIOX does not guarantee compliance in every country and shall not be held liable for non-compliance arising from local laws or regulations.

8.4 Source Code Purchase Option

All AVIOX cloud-based software solutions are provided as Software-as-a-Service (SaaS). Subscription plans do not include source code.

Eligible clients may purchase full source code with ownership rights under the following conditions:

Eligibility and Compliance

• Source code is not sold to individuals.
• Purchasers must be a registered company or legal entity with verified reputation.
• Clients must meet AVIOX’s compliance criteria, including:
  • Proper data protection policies and ability to handle sensitive data (e.g., hospitals, schools)
  • Adherence to local laws and regulations regarding data storage and processing
• AVIOX reserves the right to reject any source code purchase request that does not meet these criteria.

Payment and Non-Refundable Policy

• Source code purchases require 100% non-refundable downpayment.
• No refunds shall be issued under any circumstances once the source code is purchased.

Trial / Evaluation

• Prospective clients may access a 1-week demo to evaluate functionality before purchase.
• Demo access is limited to evaluation only; no production deployment is included.

Scope of Services

• Source code purchases do not include customization, feature modification, or ongoing support.
• Optional services (customization, integration, support) may be requested at additional cost and require a separate written agreement.
• AVIOX may provide initial installation and configuration on the client’s infrastructure.

Liability

• Once installed and running on client servers, AVIOX Tech Solutions is not liable for:
  • Data loss or corruption
  • Operational issues arising from client management
  • Security breaches on client infrastructure
• Clients are responsible for ongoing maintenance, updates, security, and compliance after installation.

8.5 Taxes, Compliance, and Legal Obligations

• Clients are responsible for any applicable taxes (VAT, GST, sales tax, etc.) in their jurisdiction.
• AVIOX may collect taxes where required by law and issue invoices compliant with local regulations.
• All transactions comply with UK laws and regulations, as well as payment processor rules (e.g., Stripe PCI compliance).
• Use of AVIOX software does not exempt clients from adhering to local laws, regulations, or data protection requirements.
• AVIOX shall not be held liable for non-compliance or tax obligations arising in the client’s jurisdiction.

9. Privacy

Your use of the Services is also governed by our Privacy Policy, available at https://aviox.net/privacy-policy, which explains how we collect, use, and protect your personal data.

10. Data Security and Responsibility

We implement reasonable technical and organizational security measures to protect your data. However, you acknowledge that no system is completely secure and agree to take precautions to protect your account credentials and personal information.

You are responsible for maintaining the security of your devices and passwords.

11. Disclaimers and Limitation of Liability

The Services are provided "as is" and "as available" without warranties of any kind. AVIOX disclaims all warranties, express or implied, including fitness for a particular purpose, non-infringement, and merchantability.

AVIOX shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to your use or inability to use the Services, even if advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless AVIOX and its affiliates, directors, employees, and agents from and against any claims, damages, liabilities, costs, or expenses arising from your violation of these Terms, misuse of the Services, or infringement of any rights.

13. Termination

AVIOX may suspend or terminate your access to the Services at any time, without prior notice, for violations of these Terms, inactivity, or legal reasons. Upon termination, all rights granted to you will cease.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to these Terms or the Services will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms

We may update these Terms periodically. Updated Terms will be posted at https://aviox.net/terms with a revised “Last Updated” date. Continued use after changes constitutes acceptance.

16. Service Availability and Support

While we strive to maintain uninterrupted access to the Services, AVIOX does not guarantee availability, and service interruptions may occur due to maintenance, upgrades, or unforeseen issues.

Support is available via our dedicated support portal at https://support.aviox.net, where you can submit support tickets or contact us for assistance.

17. Third-Party Services

Our Services may integrate or link to third-party services, including payment gateways, messaging platforms, cloud providers, and analytics tools.

You acknowledge that AVIOX is not responsible for third-party policies or practices. Your use of third-party services is subject to their terms and privacy policies.

18. Export Control Compliance

You agree to comply with all applicable export control laws and regulations of the United Kingdom and other relevant jurisdictions when using our Services. You must not use the Services to export or re-export any content or software in violation of these laws.

19. Feedback and Suggestions

If you provide feedback, suggestions, or ideas regarding the Services, you grant AVIOX a non-exclusive, royalty-free, worldwide license to use, modify, and incorporate such feedback into our Services without obligation or compensation to you.

20. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by AVIOX, constitute the entire agreement between you and AVIOX regarding the use of the Services and supersede all prior agreements or understandings.

Contact Information

If you have any questions or concerns about these Terms, please contact us at:

Email: support@aviox.net 
Phone: +44 7452353281 (UK) 
Corporate Support: https://corporate.aviox.net 
Support Portal: https://support.aviox.net 

AVIOX Tech Solutions Ltd is committed to the highest standards of compliance, security, and customer service. Thank you for trusting us with your technology needs.